Customer Relationship Management

Stronger online presence, revenue generation, and powerful brand building require content customers. Therefore, the focus should be on acquiring new and retaining old customers.

In the dynamic business environment, organizations are seeking solutions to be agile and more responsive to their customer’s needs and a fundamental instrument for attaining this is a solid Customer Relationship Management (CRM) solution.

In today’s mobile business environment, there isn’t any need for expensive software investment. A properly implemented CRM ensures seamless integration between various areas of operation that gratifies customers, and marketing, accounting, and customer needs.

With our CRM solutions and cloud-computing model, we have helped our clients maximize their Salesforce and Accounting capabilities cost-effectively.

Our USPs
Strategy and Analysis

Great customer relationship requires an effective CRM model. We understand this; work with you to define comprehensive CRM strategy customizing your marketing, support & maintenance and accounting efforts to suit your organizational objectives. Our CRM strategy model assists in defining long term vision and action plan for continued organizational success. We exercise SWOT (Strength, Weaknesses, Opportunities, and Threats) analysis for overall performance improvement and devise plans to meet your CRM goals.

We provide
* Prototyping CRM strategy  * CRM Assessment  * SWOT Analysis

CRM Implementation
Our CRM implementation service includes wireframing and designing CRM solution. We tailor the CRM solution in a way that suits your needs. We automate your business process using workflow automation solutions. We train your customer care consultants to serve better.

We provide
* Wireframing and Designing  * Workflow automation solution  * Installation and Customization  * Training to perform live.

Custom Development
Our custom development services include customizing the CRM to fit your business needs or developing a custom CRM solution when the decisive aspects do not meet your operational requirements.

We provide
* Custom development  * Custom CRM solution  * Custom migration or integration.

Upgrade & Migrate
Whether you are migrating outdated version or upgrading old one, we assist you to define tools, processes, and proven methods for doing this. We work with you to assess and help in every process.

We provide
* Data Migration  * Version upgrades  * Tool Assessment